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Evolved Solutions gives you total control over your service with us, we try to first allow you to correct the problem without having to contact us. We have spent countless hours working on detailed help sections, video guides, tutorials, common errors, and step by step solutions to help you fix your problem as soon as possible. 9/10 times most users will be able to resolve their issue(s) by simply checking our help section. If you are unable to find what your looking for or you have a very complex problem, you are more than welcome to contact us through our ticket system, we will respond to your issue promptly to try to correct the issue. You may ask what other ways can I contact Evolved Solutions; right now we only provide our ticket system and most likely a live chat in the future. In order to keep costs down for our clients, we provide support through our dedicated systems, paying for operators and a phone lines directly increases costs onto our customers. You are welcome to choose the correct a hosting provider for you; you may find one that does provide phone support, if they do you will most likely either be on the line just as long as you would be to get a response via our ticket system or the cost of your service is higher than it should be! We constantly "evolve" and strive for perfection in every service we provide, to us customer support is considered an art that can always be improved. |